Cancellation and refund policy

1Cancelling a plan

• Cancel any time from the Billing section of your account page, or by cancelling the mandate in your UPI app or with your bank.
• Cancelling stops all future charges. Your plan, its features and its credits stay until the end of the period you have paid for; then your account moves to the Free plan. Your top-up credits stay.
• Changed your mind? Choose the plan again before the period ends and it carries on without a gap.

2No refunds

All payments are final. We don’t refund:

• plan payments, renewals or upgrades, including for the unused part of a month or year after you cancel;
• credit packs, or credits left unused;
• payments for an account suspended or closed for breaking our Terms.

The Free plan lets you try siaive before you pay.

3The ₹1 authorisation

Setting up an autopay that starts later (a downgrade, a switch from yearly to monthly, or keeping a plan you had cancelled) authorises ₹1. It is refunded automatically to the same account or card, usually within 5–7 working days.

4When we do refund

• A duplicate charge: you were charged twice for the same plan period or pack.
• A charge after cancelling: an autopay you had cancelled was charged anyway.
• Money debited for a failed payment: your bank debited you but the payment failed. Most banks reverse this automatically within 5–7 working days; if yours doesn’t and we received the money, we refund it.
• Not delivered: you paid but your plan or credits did not reach your account and we cannot fix it.

Approved refunds go back to the way you paid, through Cashfree, within 5–7 working days of approval (your bank may take a little longer to show it).

5How to ask

Write to us by email at tech@creatorsmela.com or by phone at 9410464303 within 30 days of the charge, from your account’s email address, with the date, the amount and the invoice number or the payment reference from your bank or UPI app. We reply within 2 working days.

6Chargebacks and disputes

Please contact us before raising a dispute or chargeback with your bank: we can usually sort a problem out faster. While a chargeback is open, we may pause the account’s paid features.

If you have a complaint about siaive, your account, a payment or your personal data, write to our Grievance Officer, Amit Kumar at amit@creatorsmela.com. We acknowledge a complaint within 48 hours and resolve it within one month of receiving it, and we tell you what we did.